BeansTalk News: Daily news on fashion, beauty, film, television, books -- all media -- and anything else of relevant interest. (View the current month in its news entirety by clicking the date under Archives.)
Friday, February 08, 2008
Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses, and Annoying Co-Workers by Roberta Cava
A guide to improving people skills and handling rude, aggressive and irate people in the workplace with an emphasis on how to diffuse stressful situations professionally. Helps with all types of interactions: co-workers, managers, employees and customers.