Friday, February 08, 2008

Dealing with Difficult People: How to Deal with Nasty Customers, Demanding Bosses, and Annoying Co-Workers
by Roberta Cava

A guide to improving people skills and handling rude, aggressive and irate people in the workplace with an emphasis on how to diffuse stressful situations professionally. Helps with all types of interactions: co-workers, managers, employees and customers.